Unilite Knowledge Base
How do I track my order?
Unilite account
Log into your account through the online store, check out the order status and if the order has been fulfilled, click onto the order information & you can find your tracking for your courier. If this isn’t present please contact the support@unilite.co.uk where this can be provided.
Don’t have an account?
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
Please note, tracking can take around 24-48 hours to update after dispatch. This will also vary during Covid-19 as couriers take longer to update their system.
What is Unilite’s Returns Policy
- Products must be returned within 28 days of receiving your order.
- Products must be in their original packaging with all manuals, stickers, cables returned.
- Clothing returns & merchandise must not have been worn or used.
- We only offer refunds onto the original payment method used to make the order.
- Exchanges are not part of our returns policy.
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.
Can I exchange my item?
Unfortunately, we currently don’t offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.
Received a Faulty Item?
We are so sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos or video that clearly shows:
- Product fault as clearly as possible
- Full-length photo of the item
- Description of the issue
There is no need to send your faulty item back to us if you are abroad as it it could delay the resolution time.
If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.
I want to change my order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item
- Delivery/billing address
- Adding items to your order
- Shipping method
Please also be advised we only have a 30-minute window in which to cancel an order currently. So, if you do wish to please contact support@unilite.co.uk as soon as possible.
Discount codes
Please be advised that discount codes cannot be added or amended to orders after payment has been taken.