Unilite Knowledge Base

What if I’m not there to receive my package?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example so always check first to see if it has been left anywhere before contacting us.  

How long do I have for returns?

Our current advice on returns at the moment is 28 days up from 14 days. This is to help anyone who may not be able to leave their property due to self-isolating or illness. If it is not safe to do so after this period, please notify us before so we can access the best course of action. Please check and follow the restrictions set by your local government, which may reduce the operating systems and hours of your local drop-off points or classify returning items as non-essential travel.

Has COVID-19 affected the Unilite supply chain?

Currently, our production operations haven’t been impacted by the spread of COVID-19. However, we are experiencing delays trying to get new pre order items out of our factories in China. This is due to a backlog of shipments which are being worked through with limited staff, and due to local restrictions here in the UK on accepting shipments.  We’re monitoring this situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us, so please bear with us.

What are Unilite doing to ensure safety & well-being during COVID-19

The Unilite team is our main priority, and we’re doing all we can to protect the safety and wellbeing of our staff across the world with measures in place and the PPE necessary to keep staff safe. We are endeavouring to do this and keep the best experience possible for our customers, as safely as we can

Many staff are currently working from home, but we will always respond as quickly as we can as we realise our business doesn’t stand still. There is a small team working from our HQ and we are all strictly following official advice to uphold social distancing and the highest standards of hygiene. All offices are deep cleaned, and materials and other supplies are all inspected and quarantined for a 24hr period to ensure the safety of our team and customers. 

Our attitude and approach are exactly the same throughout our supply chain. We’ve increased focus on our distribution centres to maximise safety, enforcing social distancing and minimise the spread of COVID-19. 

Unilite is operating as safely as we can, while giving our best to operate at the highest standards we can.  

FURTHER QUESTIONS
Please contact our support team here: support@unilite.co.uk

What is ANSI

To ensure Unilite products are suitable for the environments you want them for, they undergo rigorous controlled tests. These are conducted under strict ANSI FL1 standards. ANSI FL1 stands for the ‘American North Standards Institute’ and is an international testing standard. To gain this standard, flashlights are tested against 6 criteria. These are:

• Light Output

Light is shined into an integrating sphere for 30-120 seconds. The 30 seconds gives chance for the LED to get hot and let the battery voltage to drop, which will result in a lower output number.

• Runtime

This measures the amount of time of continuous runtime until the light drops to 10% of its original output.

• Peak Beam Intensity

This measures the light intensity in Lux at the brightest part of the beam. This is between 2m-30m away from the flashlight, depending on its type.

• Beam Distance

This is the maximum distance in metres at which the flashlight produces a light intensity of 0.25 lux.

• Water Resistance & Dust Protection

This is in relation to its IP Rating, which stands for Ingress Protection. This covers protection against water and dust particles. Within these tests the flashlights are exposed to various amounts of water sprayed in different quantities. This could be a small sprinkle, up to powerful water jets. The torch may even be plunged into a deep body of water with high pressure, to test if it is submersible or not. Against dust, it also undergoes a similarly rigorous amount of testing, being plunged into a dust chamber to test the torches integrity against fine dust particles and whether any of it will enter the unit and at what level it enters the torch.

• Impact Resistance

This is the height in metres that the light can be dropped onto concrete, without it cracking or breaking and still being able to function. It will typically be dropped from this height about 50 times, to simulate the maximum times any reasonable person could expect to drop their torch. The units are dropped with their batteries.

Although these tests are non-compulsory, they ensure a uniformity across the board and in line with other reputable manufacturers.